How to report integration query?
This guide contains query templates to use while reporting bugs to us. Fill in all the relevant fields for smoother support.
Client-side SDKs
Mobile SDKs
Includes: Android, iOS, Flutter, React Native, Cordova SDK
Use this template for reporting issue in mobile SDKs
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Gateway Name:
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Gateway SDK Type:
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SDK version:
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Issue category:
installation
/session initialisation
/transactional
/redirection
/UI
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Issue description:
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Error logs(attach a file for very long logs), screenshot(s), screen recording:
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Android / iOS version of the testing/affected device:
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Steps to reproduce (if reproducible):
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Android build info
- Gradle version (usually in project-level build.gradle):
- Gradle distribution URL (in gradle-wrapper.properties file):
- targetSdkVersion:
- compileSdkVersion:
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iOS build info
- Xcode version:
- Swift version:
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smallcaseAuthToken (passed to initalise gateway session):
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transactionId (if applicable):
-
SDK response/error received:
Filled template for reference
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Gateway Name:
gatewaydemo
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Gateway SDK Type:
Android
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SDK version:
3.4.1
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Issue category:
session initialisation
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Issue description: When calling the init session function, error is being logged in console. Attached below.
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Error logs, screenshot(s), screen recording: Attached with this email
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Android / iOS version of the testing/affected device: Android 10 - API 29, iOS 15
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Steps to reproduce (if reproducible): NA
Additionally required for installation, initialisation & redirection related issues -
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Android build info
- Gradle version (usually in project-level build.gradle):
- Gradle distribution URL (in gradle-wrapper.properties file):
- targetSdkVersion: Android 5.0 (API Level 21)
- compileSdkVersion: 29
-
iOS build info
- Xcode version: 13.3.0
- Swift version: 5.6
Additionally required for initialisation and transaction-related issues -
-
smallcaseAuthToken (passed to initalise gateway session): eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJndWVzdCI6dHJ1ZSwiZXhwIjoxNjkwMDAwMDAwfQ.6ZosPYYm4gz2241NPbdXvmmOACpFoA3VHErTXtsTOhg
-
transactionId (if applicable): NA
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SDK response/error received: NA
Web SDK
Includes: JavaScript SDK
Use this template for reporting issue in JS SDK
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Gateway Name:
-
Issue category:
installation
/session initialisation
/transactional
/redirection
/UI
-
Issue description:
-
Error logs, screenshot(s), screen recording:
-
Steps to reproduce (if reproducible):
-
smallcaseAuthToken (passed to initalise gateway session):
-
transactionId (if applicable):
-
SDK response/error received:
Updated 11 months ago