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This guide contains query templates to use while reporting bugs to us. Fill in all the relevant fields for smoother support.

# Server-side API Includes all [REST APIs](/reference)

// TODO

Client-side SDKs

Mobile SDKs

Includes: Android, iOS, Flutter, React Native, Cordova SDK

Use this template for reporting issue in mobile SDKs

  • Gateway Name:

  • Gateway SDK Type:

  • SDK version:

  • Issue category: installation / session initialisation / transactional / redirection / UI

  • Issue description:

  • Error logs(attach a file for very long logs), screenshot(s), screen recording:

  • Android / iOS version of the testing/affected device:

  • Steps to reproduce (if reproducible):

Additonally required for installation and initialisation issues -

  • Android build info

    • Gradle version (usually in project-level build.gradle):
    • Gradle distribution URL (in gradle-wrapper.properties file):
    • targetSdkVersion:
    • compileSdkVersion:

  • iOS build info

    • Xcode version:
    • Swift version:
Additonally required for initialisation and transaction-related issues -

  • smallcaseAuthToken (passed to initalise gateway session):

  • transactionId (if applicable):

  • SDK response/error received:

Filled template for reference

  • Gateway Name: gatewaydemo

  • Gateway SDK Type: Android

  • SDK version: 3.4.1

  • Issue category: session initialisation

  • Issue description: When calling the init session function, error is being logged in console. Attached below.

  • Error logs, screenshot(s), screen recording: Attached with this email

  • Android / iOS version of the testing/affected device: Android 10 - API 29, iOS 15

  • Steps to reproduce (if reproducible): NA

Additionally required for installation, initialisation & redirection related issues -

  • Android build info

    • Gradle version (usually in project-level build.gradle):
    • Gradle distribution URL (in gradle-wrapper.properties file):
    • targetSdkVersion: Android 5.0 (API Level 21)
    • compileSdkVersion: 29

  • iOS build info

    • Xcode version: 13.3.0
    • Swift version: 5.6

Additionally required for initialisation and transaction-related issues -

  • smallcaseAuthToken (passed to initalise gateway session): eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJndWVzdCI6dHJ1ZSwiZXhwIjoxNjkwMDAwMDAwfQ.6ZosPYYm4gz2241NPbdXvmmOACpFoA3VHErTXtsTOhg

  • transactionId (if applicable): NA

  • SDK response/error received: NA

Web SDK

Includes: JavaScript SDK

Use this template for reporting issue in JS SDK

  • Gateway Name:

  • Issue category: installation / session initialisation / transactional / redirection / UI

  • Issue description:

  • Error logs, screenshot(s), screen recording:

  • Steps to reproduce (if reproducible):

Additonally required for initialisation and transaction-related issues -

  • smallcaseAuthToken (passed to initalise gateway session):

  • transactionId (if applicable):

  • SDK response/error received:

Updated 3 months ago